ILLIKKALAM Lakeside Cottages,

New Nazareth Road, Kumarakom, Kottayam District, Kerala PIN 686563.

www.illikkalam.com

klcottages@gmail.com

+ 91 949573 5152, 94470 24234

• In extremely rare occassions, there might be a mismatch between online and offline inventory data. In such an event, we shall be issuing full refund.

• In some cases, you may see a transaction failed message even after the amount is debited from your bank. This could be due to payment capture delay between the payment gateway (Razorpay) and your bank. In such a case please wait 15 mins to see if you get a Payment received email from us (which is different from booking confirmation email send later manually). If you don't receive such an email even after 15 mins, that implies the transaction is lost and we request you to contact your bank customer care. Typically for such failed transactions the money gets back into your bank within a few working days. Since we wouldn't have received any payment, we request you to attempt payment again.
  

Non-refundable reservations:

Rates are non-refundable and non-transferable under any circumstances

Eligibility for Modifications

To be eligible for a modification of your booking dates, the following conditions must be met:

• The modification request must be made at least 72 hours before the check-in date.

• The stay dates can only be modified to a new check-in date within 11 months of the original check-in date, excluding peak season for the new check-in/out date.

• Requests must be sent via email or WhatsApp, and approval is subject to room availability, and our policy.

• While doing online order for food- please mention your reservation name and check-in date on the "Last name" field. Food orders are for in-house guests/on their behalf, before their check-in. Once you arrive, you can order via our Whatsapp group.

• If outsiders order, the order won't be honoured.

• If an order can't be prepared, any amount received will either be adjusted towards the guest's credit, or refunded as required

• We start preparation of food only after order from the guests.

• We don't use use Ajinomoto or any kind of tastemaker, chemicals, colour,etc. for the preparation of the food.

• We don’t use used oil for cooking.

• Contact For Ordering food & Soft drinks : Mob : 94460 73152 , 80751 72127

Welcome to Our Property

We are delighted to have you with us! Please review the following mandatory rules, procedures, facilities, and house regulations to ensure a relaxed and comfortable stay for all guests, staff, and neighbours.

1. Published Tariff and Pricing

• The tariff displayed on our website is subject to change based on holidays, weekends, peak seasons, or booking optimisations.

• Confirmed bookings are based on the agreed tariff at the time of booking and cannot be modified, even if the displayed tariff changes.

• The current tariff plan follows the European Plan, covering only room charges and GST. Additional services such as meals and beverages are billed separately unless explicitly included in the booking confirmation.

2. Check-In and Check-Out

• Check-In: From 1 PM.

• Check-Out: Before 11 AM the following day.

• Early Check-In or Late Check-Out: Subject to availability and additional charges. Early check-in requires early check-out (within 22 hours), or late check-out fees apply. Confirm with the Manager in advance.

3. Guest Identification and Registration

• Submit valid government issued photo IDs with address (e.g., Aadhaar, Driving License, Passport) for all guests, including children, via WhatsApp or email before arrival.

• Foreign nationals must provide a valid passport with an active visa.

4. Food Policies

• Refrain from bringing outside food. A maintenance charge of ₹100 per room per day applies for outside food.

• Place dinner orders before 6 PM, as service ends at 9:30 PM.

• Breakfast and other meals are not included in tariff unless confirmed at booking.

5. Night-Time Guidelines

• Order Items in Advance:

  • To ensure a peaceful stay, please order any necessary items, such as extra water or a spare bed, before 9:30 PM.

• Access to Parking Area:

  • If you need to access your car for items like medications or personal belongings, please do so before 9:30 PM.

  • The entrance to the office and parking area will be closed for security reasons from 9:30 PM to 6:00 AM.

• Emergencies:

  • In case of emergencies during this time, please contact us at the provided emergency numbers.

6. Emergency Contacts

For urgent assistance, call:

• +91 94460 73152

• +91 94957 35152

• +91 90741 43303

• +91 94470 24234

7. Quiet Hours

• Quiet hours: 9:30 PM to 7:00 AM. Minimise noise and outdoor activities during this time.

8. Property Usage Rules

• Occupy only the premises in front of your room or cottage.

9. Prohibited Activities

• DJ parties, drink parties, loud music, crackers, fireworks, or any activities that cause sound or air pollution and disturb other guests, staff, or neighbours are strictly prohibited.

• If any group or individual is found consuming drugs or using prohibited items, our staff will immediately report the matter to the police.

• Smoking is prohibited in rooms and public areas.

• The consumption of alcohol is not permitted in open or public areas on our property.

10. Facilities and Activities

• Wi-Fi: Complimentary access in designated areas, with a claimed speed of 50 Mbps. Connectivity issues may arise; you are advised to bring backups like Jio mobile data.

• Recreation: Facilities for basketball, table tennis, Fishing rod, and about 350 meters of footpath to walk are available. Return all equipment after use.

• Organic Farm: Visitors may explore the farm but must not pluck or consume produce.

11. Swimming in the Lake

• Permission Required: Access to the lake for swimming requires explicit permission and guidance from the Property Consultant.

• At Your Own Risk: Guests must acknowledge that swimming is undertaken entirely at their own risk.

• Mandatory Safety Gear: Use of a life jacket or life belt is mandatory before entering the water.

• Designated Entry Points: Guests must enter the lake only through the designated Bathing Ghat.

• Permitted Hours: Swimming is allowed only between 9 AM and 4 PM.

• Seasonal and Weather Restrictions:

  • Swimming or accessing the lake is prohibited from May to November.

  • Swimming is also restricted during inclement weather, including rough waters, strong winds, storms, rain, thunder, and lightning.

12. Visitor and Occupancy Policies

• Only registered guests are allowed. Visitors are not permitted in guest areas.

• Individual rooms accommodate up to 2 persons; additional charges apply for extra occupants

• Up to 2 children under 5 years stay free without extra amenities. Children aged 5+ are considered extra occupants. We require Government issued ID card for all guests upon arrival.

13. Cancellation, No-Show, and Modification

• Please refer our Cancellation policy above.

14. Liability and Damages

• Guest Responsibility: Guests are responsible for any damages, losses, or excessive cleaning required due to their stay.

• Compensation for Damages:

  • The compensation amount will be determined by property management based on:

    • The extent of the damage.

    • The cost of repairs or replacements.

    • Additional maintenance or cleaning required to restore the property to its original condition.

  • Additional fees may apply for extra maintenance or waste left behind.

• Waste Management:

  • Guests must take back plastic containers, bottles, and other waste brought from outside.

  • A ₹100 fee per room will be charged if waste is left behind.

15. Safety and Environmental Guidelines

• Prevent Insects:

  • Switch off lights when not in use to avoid attracting insects.

  • Keep windows and doors closed to prevent mosquitoes and insects from entering your room.

• Eating in Rooms:

  • Refrain from consuming snacks, chips, biscuits, or any other food items in the room.

  • Food consumption inside may attract ants and insects, potentially disrupting your sleep.

• Clothing:

  • Use designated areas (ask staff) for drying clothes.

  • Do not place clothes on furniture for drying.

• Conservation:

  • Conserve water and electricity during your stay by turning off appliances and taps when not in use.

16. Unauthorized Use of Electrical Equipment

• Guests are prohibited from connecting any electrical equipment to the property’s power supply without prior permission from the management.

17. Force Majeure (Unforeseen Circumstances)

We regret that refunds cannot be issued for any advance payments in the event of unforeseen circumstances beyond our control, including but not limited to:

• Floods, fires, wars, hartals, strikes, diseases, epidemics, or accidents.

• Internal or external issues that prevent us from providing accommodation or other amenities at our property.

Similarly, refunds will not be provided if you are unable to utilise the property’s facilities due to these circumstances or personal issues.

18. Service Limitations

We cannot offer refunds for issues beyond our control, such as power outages, Wi-Fi disruptions, or TV channel availability. If you experience any of these issues, please reach out to us via our WhatsApp Communication Group or inform us directly.

19. TV Channels

• Free Channels: Guests are provided access to free TV channels during their stay.

• Paid Channels:

  • If you wish to include one to three paid channels, please notify us by 5 PM.

  • We will arrange the requested channels based on availability.

20. Pet Policy

• General Rule: Pets are generally not allowed on our premises.

• Exceptions and Fees:

  • If pets are permitted, a fee of ₹1,000 per day per pet will apply to cover additional cleaning and maintenance.

• Owner Responsibilities:

  • Pets must remain under the control of their owners at all times.

  • Pets must be confined to their designated rooms and should not disturb other guests or disrupt the peaceful environment.

21. WhatsApp Communication Group

• After booking confirmation, we will create a dedicated WhatsApp group that includes:

  • Guests within that group.

  • Service staff.

  • The property manager.

• This group allows us to:

  • Share important information about the property for your stay.

  • Stay connected with you for any assistance or service needs.

  • Enable you to communicate your requirements, pre-order food, and beverages, and receive timely updates.

22. Extending the Stay

• Procedure for Extension:

  • Guests wishing to extend their stay must visit the office to:

    • Settle any outstanding dues.

    • Make an advance payment for the additional confirmed days.

• Guest Registration:

  • Guests are required to complete a new Guest Registration Card (GRC) indicating the revised check-out date and time.

• Indefinite Stay:

  • For indefinite stays, a minimum 7-day advance tariff must be paid as a deposit at all times.

  • Tariff and food bills must be settled daily.

23. Fishing

• Recreational Fishing: Guests are welcome to bring their own fishing rods and bait to enjoy angling in the lake for recreational purposes.

• Catch and Release Policy: Any fish caught must be released back into the lake.

• No Support Services: The property does not provide any services related to caught fish.

24. Luggage Handling

• We regret to inform you that luggage handling services are not available.

• Trolleys can be provided upon request.

• Assistance will be offered to elderly, pregnant, or differently-abled guests as needed.

25. Parking Facilities

• Free on-site parking is available for guests.

• Parking is provided at the owner's risk, and no prior reservation is required.

Salim M Das

Consultant

ILLIKKALAM Lakeside Cottages

Kumarakom Village, Kottayam District, Kerala State, India

Mob: +91 94957 35152, 94470 24234, 94460 73152

www.illikkalam.com

This website is operated by Illikkalam Lakeside Cottages. Throughout the site, the terms “we”, “us” and “our” refer to Illikkalam Lakeside Cottages. Illikkalam Lakeside Cottages offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.If you do not agree with any part of these terms, please refrain from using our website or services.

Scope of Services

Our website enables users to:

• Book accommodation at our property, including cottages, villas, or rooms.

• Order food during their stay or in advance of their stay.

• All bookings made via the website are subject to these Terms of Service.

Usage of Website and General Conditions

• You agree to use this website solely for legitimate purposes, such as booking accommodation or ordering food, and not for fraudulent or unlawful activities. The website and its contents are for personal use only and may not be copied, modified, distributed, or exploited without our prior written consent.

• We reserve the right to refuse service to anyone for any reason at any time.

• Content you submit (excluding credit card information) may be transferred unencrypted across networks and adapted to meet technical requirements of connecting systems or devices.

• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, access to the website, or any contact through which the service is provided without express written permission from us.

• The headings in this agreement are included for convenience only and do not affect the interpretation or enforceability of these Terms.

User Representations and Prohibited Activities

• By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • Prohibited Activities:

  • In addition to any other prohibitions outlined in these Terms of Service, you are prohibited from using our website or its content for the following purposes:

    • (a) For any unlawful or unauthorized activity or purpose.

    • (b) To solicit others to participate in or perform unlawful acts.

    • (c) To violate any local, state, national, or international regulations, laws, or ordinances.

    • (d) To infringe upon or violate our intellectual property rights or those of others.

    • (e) To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on sex, religion, ethnicity, race, national origin, age, disability, or other protected statuses.

    • (f) To provide false or misleading information.

    • (g) To upload or transmit viruses, malware, or other malicious code that could harm the functionality of our services, website, or the Internet.

    • (h) To collect or track the personal information of others without proper authorisation.

    • (i) To engage in activities such as spamming, phishing, pretexting, scraping, crawling, or using automated tools to access our website.

    • (j) For any obscene, immoral, or unethical purposes.

    • (k) To interfere with or bypass the security features of our website, services, or related systems.

• Any breach or violation of these Terms will result in the immediate termination of our services or website.

Services Offered

Certain services, including room bookings and food orders, are available exclusively online through our website. These services are subject to availability and are provided as described during the booking process.

While we make every effort to present accurate information, including images and descriptions of our accommodations and services, we cannot guarantee that your device’s display or interpretation of these details will be accurate.

We reserve the right, but are not obligated, to limit the availability of our services to any individual, geographic region, or jurisdiction, which we may decide on a case-by-case basis. Additionally, we reserve the right to limit the number of rooms or food services offered. All descriptions of services and pricing are subject to change at any time without notice at our sole discretion. We also reserve the right to discontinue any service without prior notice. Any offer of service on this website is void where prohibited by law.

We do not guarantee that the quality of services, information, or other material provided will meet your expectations, nor do we warrant that any errors in the services or website content will be corrected.

Published Tariff and Pricing Modifications

• The tariffs and prices for our services, including accommodation and food, are subject to change without prior notice.

• Tariff changes may occur due to various factors such as holidays, weekends, weekdays, peak seasons, or efforts to optimise bookings.

• Advance bookings made at the agreed tariff at the time of booking are confirmed and cannot be modified, even if the displayed tariff on the website changes later.

• We reserve the right to modify or discontinue any aspect of our services, including room availability or menu options, without prior notification. We are not liable to you or any third party for any pricing changes, suspensions, modifications, or discontinuations of our services.

Payment Terms

• Payments for bookings are processed securely through the Razorpay payment gateway.

• We are not responsible for any technical or payment issues originating from the payment gateway provider.

Booking and Payment Process

• Providing Accurate Information

  • Guests must provide accurate, complete, and up-to-date personal and payment information to complete the booking process.

  • Misrepresentation or false information may result in the cancellation or refusal of service.

• Booking Modifications and Cancellations

  • We reserve the right to refuse, limit, or cancel bookings or orders at our sole discretion. This may include:

    • Excessive bookings of rooms or food services by a single person, group, or order.

    • Identical bookings made using the same customer account, payment method, or billing details.

• In case of a cancellation or modification by us, we will notify you via the email or phone number provided during the booking process. A refund will be issued for bookings cancelled by us.

Responsibility of Guests

• Guests are responsible for maintaining updated contact details, including email addresses and payment information, to ensure seamless communication and processing of transactions.

For additional information, please review our cancellation policy.

Intellectual Property

• All content on this website, including text, images, logos, and graphics, is the property of Illikkalam Lakeside Cottages and is protected under applicable copyright laws.

• Users are prohibited from reproducing, distributing, or exploiting any material without permission.

Third-Party Tools

Our website uses third-party services, including Google Analytics, to enhance functionality, analyse website traffic, and improve user experience. These tools collect and process data on our behalf to provide insights into website performance and user interactions.

By accessing and using our website, you acknowledge and agree that:

• These tools operate independently of us, and their use is subject to the terms and privacy policies of the respective providers, such as Google Analytics.

• We do not control or assume responsibility for the actions, policies, or practices of these third-party providers.

Third-Party Links

Certain content or services accessible through our website may include materials provided by third parties.

The website may contain links directing you to third-party websites that are not affiliated with us. We do not examine or evaluate the content, accuracy, or reliability of these external websites, and we make no guarantees or endorsements regarding their materials, products, or services. We shall not be held liable for any issues, including harm or damages, arising from your use of third-party websites or resources.

We are not responsible for any transactions, purchases, or engagements with third-party websites. Users are encouraged to review the policies and terms of these third-party platforms carefully and ensure they understand them before proceeding with any interaction. Any complaints, concerns, or queries regarding third-party products or services should be directed to the respective third party.

Accuracy, Completeness, and Errors in Information

General Information Disclaimer

• The information on our website is provided for general purposes only and may not always be accurate, complete, or current.

• This includes information related to accommodation, food services, pricing, and availability. Guests should not rely solely on this material for decision-making without consulting more accurate, complete, or up-to-date sources. Any reliance on this information is at your own risk.

Historical Information

• Some content on the site may include historical information (e.g., past offers or seasonal tariffs), which may no longer be relevant.

• This information is provided solely for reference purposes, and we are under no obligation to update it.

Errors, Inaccuracies, and Omissions

• Occasionally, the website may contain typographical errors, inaccuracies, or omissions related to room descriptions, pricing, promotions, offers, availability, or other service details.

• We reserve the right to:

  • Correct such errors, inaccuracies, or omissions.

  • Update or modify information without prior notice.

  • Cancel bookings or food orders affected by inaccuracies, even after they have been submitted. In such cases, affected guests will be notified, and any applicable refunds will be issued.

No Obligation to Update

• We are under no obligation to update, amend, or clarify information on the website unless required by law.

• No specific update or refresh date should be interpreted as a guarantee that all website information is current or accurate.

User Comments, Feedback, and Other Submissions

If you submit any ideas, suggestions, proposals, plans, feedback, or other materials to us, whether in response to our request or voluntarily, through our website, email, postal mail, or any other medium (collectively, "comments"), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilise these comments in any medium, without restriction and without obligation to:

• Maintain the comments in confidence.

• Provide compensation for the comments.

• Respond to the comments.

We may, at our sole discretion, monitor, edit, or remove comments that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violate any party’s intellectual property rights or these Terms of Service.

You agree that:

• Your comments will not infringe on the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

• Your comments will not include unlawful, abusive, obscene, or defamatory material, or contain malware, viruses, or any harmful code that could disrupt the operation of our website or services.

• You will not use a false email address, impersonate another person, or mislead us or third parties about the origin of any comments.

You are solely responsible for the accuracy and legality of any comments you make. We assume no responsibility and disclaim all liability for any comments posted by you or any third party.

Limitation of Liability and Disclaimer of Warranties

Accuracy and Reliability

• While we make every effort to ensure the accuracy of room availability, pricing, and other information displayed on our website, errors or omissions may occur.

• We do not guarantee the completeness, reliability, or accuracy of the content on our website. Any reliance on such information is at your own risk.

Website Functionality

• We strive to provide uninterrupted and accurate online services, including booking and payment systems. However, we do not warrant that these services will always be error-free, timely, secure, or uninterrupted.

• The website and its services are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind, either express or implied, including implied warranties of merchantability or fitness for a particular purpose.

Limitations of Liability

In no event shall Illikkalam Lakeside Cottages, its partners, employees, agents, or service providers be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Loss of bookings, data, or opportunities due to website unavailability or technical issues.

• Errors or inaccuracies in content related to accommodations, pricing, or services.

• Interruptions, delays, or data loss caused by the use of our website or related systems.
  

Your Responsibility

By using our website, you acknowledge and agree that:

• You assume full responsibility for your use of the website and its services.

• We are not liable for any technical issues, inaccuracies, or disruptions beyond our control.

Indemnification

You agree to indemnify, defend, and hold harmless Illikkalam Lakeside Cottages, its partners, affiliates, agents, contractors, licensors, service providers, suppliers, and employees from any claims, demands, or damages, including reasonable legal fees, arising from:

• Your breach of these Terms of Service or any policies referenced herein.

• Your violation of any applicable laws or regulations.

• Your infringement on the rights of a third party.

This indemnification applies to any actions, errors, or misuse of the website or its services, including but not limited to booking and payment processes.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under applicable law, that provision shall still be enforceable to the maximum extent allowed. The unenforceable portion will be deemed severed from these Terms of Service, and the validity and enforceability of the remaining provisions will not be affected.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless terminated by either you or us. You may terminate this agreement at any time by notifying us that you no longer wish to use our services or by ceasing to use our website for bookings.

We reserve the right to terminate this agreement without notice if, in our sole judgment:

• You fail to comply with any provision of these Terms of Service.

• We suspect misuse of the website or services, including fraudulent bookings or false information.

Upon termination, you will remain responsible for any outstanding amounts due up to and including the date of termination. We also reserve the right to deny you further access to our website and services (or any part thereof) following termination.

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision.

These Terms of Service, along with any policies or rules posted by us on this website related to our services, represent the entire agreement and understanding between you and us. They govern your use of the services we provide, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, but not limited to, any earlier versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against us as the drafting party.

Changes to Terms of Service

The most current version of these Terms of Service can be reviewed at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting the updated version on our website. It is your responsibility to review the Terms of Service periodically for any changes. Your continued use of our website or services after updates to these Terms of Service are posted constitutes your acceptance of the changes.

Governing Law

These Terms of Service and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts in Kottayam, Kerala.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at klcottages@gmail.com

At Illikkalam Lakeside Cottages, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

Age of Consent By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Consent

How Do We Obtain Your Consent?

When you provide us with personal information, such as during the booking process, ordering food, or confirming a transaction via our website, we imply that you consent to our collecting and using it for:

• Processing your booking or food order.

• Communicating with you about your stay or related services.

• Sending you marketing emails or promotional materials related to our property and services

If we need your personal information for any other purpose not covered above, we will either:

• Ask you directly for your explicit consent.

• Provide you with an opportunity to decline.

How Can You Withdraw Your Consent?

You may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information at any time. This includes opting out of marketing emails. You can do so by contacting us at klcottages@gmail.com

Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number, and billing address.

• Payment details (e.g., card details processed securely via Razorpay).

• Booking details, including room preferences and food orders.

b. Non-Personal Information

• Data automatically collected through cookies and analytics tools like Google Analytics, including:

  • Browser type, device information, and IP address.

How We Use Your Information

The information we collect is used for the following purposes:

• To process bookings and payments for accommodation and food services.

• To communicate with you, including confirmations, updates, and customer service inquiries.

• To personalise your experience by tailoring services to your preferences.

• To improve our website and services through analytics and performance tracking.

• To comply with legal obligations, such as tax and regulatory requirements.

Sharing Your Information

We do not sell or rent your personal information. However, your data may be shared in specific circumstances:

• Third-Party Service Providers: For payment processing (e.g., Razorpay) and analytics (e.g., Google Analytics).

• Regulatory Authorities: To comply with legal obligations or protect our rights.

• Business Partners: If necessary to deliver requested services.

Use of Collected Information

• Personal Information:

  • Used for booking confirmation, processing payments, and facilitating food orders.

  • Ensures a seamless experience during your stay.

• Non-Personal Information:

  • Collected via tools like Google Analytics to:

    • Understand website usage and user behaviour.

    • Enhance functionality and user experience.

    • Optimise services and offerings.

• Email Communication:

  • We may send emails about bookings, promotional offers, service updates, and other relevant information.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment

• We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

• Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

• PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

• For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Third-Party Services

Third-Party Providers

The third-party providers we use collect, use, and disclose your information only to the extent necessary to perform the services they provide for us. Examples include:

• Payment Gateways: Razorpay handles payment transactions on our behalf.

• Analytics Tools: Tools like Google Analytics help us understand website performance, user behaviour, and improve functionality.

These providers have their own privacy policies governing how they manage your personal information. We recommend that you review their privacy policies to understand how your data is handled.

Use of Analytics and Tracking Tools

Our website uses third-party analytics tools like Google Analytics to:

• Track and analyse website traffic.

• Enhance functionality and user experience.

• Gather insights into user behaviour to improve our services.

These tools may collect data such as your IP address, browser type, and interactions with the website. This information is used in aggregated form and is subject to the privacy policies of these providers.

Jurisdictional Differences

Some third-party providers, including payment gateways and analytics services, may operate in or have facilities located in jurisdictions different from yours or ours. If you proceed with a transaction or use services involving these providers, your information may become subject to the laws of those jurisdictions.

Redirection to Third-Party Websites

Once you leave our website or are redirected to a third-party website or application (e.g., during payment processing or via analytics tools), this Privacy Policy and our website’s Terms of Service no longer apply.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Cookies and Tracking Tools

Our website uses cookies and similar technologies to enhance user experience and track website performance.

• Cookies help remember your preferences, optimise website functionality, and provide analytics insights.

• You can manage your cookie preferences through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

• Payment transactions are encrypted and securely processed via Razorpay.

• However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Please review it periodically to stay informed. Any updates or changes will take effect immediately upon being posted on our website.

If we make significant changes to this policy, we will notify you on this page to ensure you are aware of:

• What information we collect.

• How we use it.

• Under what circumstances, if any, we disclose or share it.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at klcottages@gmail.com

By using our website, you consent to the terms of this Privacy Policy.